IDC Financial Insights Indonesia Payments Clinic is designed to facilitate thought-provoking exchange of research insights, peer opinions, and industry best-practices in payments. Besides uncovering executive pain points, investment priorities, and strategic drivers in the payments business, it also seeks to impart our views on emerging "disruptive trends" in payments, generated from maturing technologies, changing consumer behavior and volatile economic conditions.

Consumer and corporate spending is on an upward trend in Asia. Meanwhile, regionwide margin pressure on interest income means has turned the spotlight on bolstering fee income revenue streams (of which payments transactions constitutes a significant portion).

The geographically disparate nature of the Indonesian customer base, and gaps in the breadth, depth, and resiliency of existing customer touchpoints, points to industry-wide opportunities to improve upon transactional service capabilities. Domestic and cross-border remittances hold considerable potential in Indonesia – but are banks well-equipped to meet this? Digital, low-cost digital channels hold considerable potential for financial inclusion – how are banks reacting to this?

The implication is that while payments transactions are expected to grow, profit margins remain razor thin. Meanwhile, consumer and wholesale banking channels, and their corresponding payment solutions, have evolved sequentially. Over the last two years, Indonesian banks have actively embarked on some form of channel expansion, enhancement, integration, or transformation. At the same time, the local operating environment means banks:

• Often struggle to create a profitable payments business
• Often lack a coherent, relevant, and available cross-border payments infrastructure
• Often struggle to launch new consumer products and services in a fast and cost-effective manner
• Often suffer from a lack of integrated payments capability
• Often struggle to make sense of the continuous evolving flux of technology, consumer expectation, and market competition – and the impact this has on their payments business!

• You will be able to help form a collective view of experienced banking practitioners regarding the disruptive trends and executive pain points in payments, as it applies to your market and to your business;
• You, the industry practitioner, will select the discussion points most relevant to your company and thus help create the agenda of the discussion;
• You will obtain a view of regional and global best practices in payments;
• You can map the progress of domestic banks versus regional and global players;
• You will be equipped with demand– and supply-side perspectives, in a discussion moderated, assessed and verified by IDC Financial Insights research.